FAQ

We ship Worldwide with a few exceptions.

We have been forced to remove certain countries from the shipping list since they have in each and every case presented problems for the customer. Please contact our customer support team for further information.

The prices in the webshop are listed in USD. You can still use a credit card or PayPal account listed in another currency to place your order.

We have been forced to remove certain countries from the shipping list since they have in each and every case presented problems for the customer. Pleasecontact our customer support teamfor further information.

We have free worldwide shipping on all orders over 59 US Dollars.
For smaller orders we have flat-rate shipping rates, meaning that it does not get more expensive regardless of the size or weight of your order. The easiest way of checking shipping costs is through picking the currency of your liking in the top row, placing the items of your choosing in the basket and then proceeding to the checkout. There you can see what the shipping ends up costing.

You will receive an order confirmation per email as soon as you have placed your order. Your order will be processed and dispatched within 1-5 business days. When your order has been shipped, you will receive an email with your tracking number. 

All orders will be processed and shipped within 1-5 business days

As soon as your order has been dispatched, you will receive an email with your tracking number. Due to the nature of handcrafted items, there can be delays due to items being in production. You will be notified by email if there is a delay.

You will receive a dispatch notification by email as soon as your order has been shipped. The dispatch notification is sent to the email address registered when the order was placed. We usually ship all orders within 1-5 business days.

Orders are usually delivered within 5-10 working days after dispatch.
Remote area deliveries and unexpected events out of our control can cause additional delays.

We might be able to change your order if it hasn't been shipped yet. Pleasecontact our customer support teamas soon as possible and don't forget to include your order number.

We get hundreds of customer reviews. As publishers, we need to ensure that they are free from profanities, links and other impropriate content. We are moderating incoming revievs as fast as we can, but please be noted that it may take weeks for a review to appear on the website.
Reviews that do not offer relevant information to other customers may not be published. The same goes for reviews that deal with an ongoing customer service matter where we haven't been able to correct the mistake, such as a customer receiving the wrong necklace color.

ULIKING does not use cheap alloys with painted plating in jewelry. Those tend to break very easily, cause skin rashes and lose color. We use mainly the following materials:

Sterling Silver 925: All our silver jewelry is made in solid Sterling Silver 925. It is the most common form of silver used in jewelry, containing 92.5% pure silver and 7.5% copper. The copper is added to make the silver harder and more suitable for jewelry.

Bronze: Our bronze jewelry is made from solid bronze. Bronze is basically copper with 10-12% tin in it.

Stainless Steel: All our steel items are made in 316L. Also known as surgical steel, it is comfortable for people with nickel allergy - unless they are very sensitive. The nickel migration is extremely small - only 0.1 micro grams per cm2 and week. That is one fifth of the minimum EU requirement for products that have long term skin contact.

Titanium: Being much harder to work into shape than the other metals, titanium is limited to certain forms of jewelry only. Titanium is a good choice for people with allergies.